Anyone using our services needs to have a personal username and password to get access.
Access is managed by the person who is on our records as the primary mfldirect contact at your site. They have full access to mfldirect and can add team members to the dealership account and decide on the right level of access for them.
If you need access to mfldirect, just get in touch with your site's primary contact. If you are not sure who that, please call the Customer Support team on 0370 6000 288.
Manage your personal mfldirect profile
When you log in to mfldirect and click on your name, just click on Manage Account in the dropdown to access your own mfldirect profile.
In this section you will be able to see your username and the email address you have on record. You can also see which dealerships are linked to your account, and which mfldirect services you can use at each dealership.
Find out below what to do if you need to update anything in your profile.
1
Update your email address
If you need to update your email address, call the Customer Support team on 0370 6000 288 and they will go through the process with you.
2
Update your password
It’s easy to update your password quickly and securely yourself, and we recommend you do this periodically to keep your account secure.
Just click on Update Password and enter your current password.
You’ll then be redirected to an update password page, where we will ask you to enter your current password and create a new one, making sure it has:
- at least 8 characters
- 1 lowercase letter
- 1 uppercase letter
- 1 special character
Once you have completed these steps, click Update Password. We’ll then confirm the update on screen and will send a confirmation email to you for your record.
3
Set your delivery preferences
You can choose to have all cars delivered as default, so you can check out faster.
Click on the delivery button and your choice will be saved and will apply to all purchases you make.
Important - logistics preferences are account specific. If you buy for multiple accounts you will need to set your preference in each account.
4
Update your permissions
Every mfldirect profile has up to four permissions, and you can have any, or all of them, depending on what you need to do on mfldirect:
- Access - log in to your dealership and do everything apart from buying vehicles (everyone has this permission)
- Buy - buy a vehicle and choose collection or delivery
- Manage Profiles - authorise and manage all mfldirect profiles at the dealership
- Manage Dealership - choose who will receive order confirmation emails
If you work across multiple dealerships, you need to have the relevant permissions set up for each dealership.
If you think you don't have the right combination of permissions, just get in touch with your site's primary contact. They can manage profiles for your dealership and can make any changes necessary. If you are not sure who that is, please call the Customer Support team on 0370 6000 288.
If you are the primary contact for your dealerships, you can update your permissions yourself. See manage profiles to find out how.
5
Update your dealerships
You can easily remove any dealerships that are no longer relevant to you by clicking on the dots beside the dealership name and selecting Leave Dealership.
If you need to be added to any additional dealerships, just get in touch with your primary contact and they can add you.
If you have any problems, or you are not sure who that colleague is, please call the Customer Support team on 0370 6000 288.