You’re buying used vehicles from us - so you already know their condition will vary depending on age and mileage.
But for added peace of mind, our Assured Standard guarantees the condition of our Assured cars, and our award-winning Claims application is there to help fill any gaps.
If your purchase doesn't come up to our Assured Standard, you can submit a claim in a few minutes:
- Tell us - describe any issues or damage you've spotted.
- Show us - drag and drop videos and photos from your desktop or add them straight from your phone.
- Save progress – save draft claims and carry on any time.
- Track claim status – we'll let you know we'll review your claim, and you'll see how its progressing in real-time. If you are claiming for multiple issues, you can see which have been approved, which we are still reviewing and if there are any we can’t support.
- See clear outcomes - we'll give you a reason for every decision we make.
- Check your history - you can download PDFs for your own records when you need them.
What vehicle types can I claim on?
All Assured vehicles are covered by the mfldirect Assured Standard, which guarantee our cars to a trade standard. Your retail standard will be different to our trade standard, so work other than routine servicing and valeting may be needed to bring the car to your retail standard.
Our Inspected Vehicles are not backed by the mfldirect Assured Standard, but you can still submit a claim if you notice a problem that isn’t on the Inspection Report when you do your handover review.
Are you ready to claim?
Log in to mfldirect with your usual details, click Claims at the top of the screen and you are ready to start your claim.