We don’t see every car that is handed back to us, so your handover review is really important.
The review is a key part of the Proof of Delivery document that you have to use if you need to make a claim. This could be:
- Issues with your Assured Vehicle, so you can use our award-winning claims application to bring your car up to trade standard
- Issues or damage that wasn't captured in the Inspection Report for your Inspected Vehicle
The Proof of Delivery needs to accurately describe your car’s condition, so when your car was collected, your driver completed a first inspection and recorded everything on their handheld device.
When they arrive with you, the driver will show your their report so you can start your delivery handover review.
Completing your review
We want you to be happy that you’ve had enough time to make a complete inspection of your new purchase, so the driver will be onsite with you for 40 minutes from arrival.
Please use as much of this time as you need to check the car and make sure the report on the device accurately reflects your car's condition.
- If anything is missing from the report, just ask the driver to update any comments or add any issues
- If you would like additional photos taken, ask the driver to do this
We recommend that you log all issues - not everything will be claimable, but it will give you a complete record of the car’s condition.
Once you are happy that the report is correct and complete, sign off the report.
How to use the handheld device
You will need to use the handheld device to complete your Proof of Delivery document. Here are the steps you will need to take.
Pre-signature review
Check the details that were recorded at pick up, while you look round the car to make sure they are all correct.
Adding and editing
If you need to add anything else, just hand back the device to the driver and they will update any comments or add any other issues you have spotted. You can add more photos to help give that full picture of your car’s condition.
Final check
Once the driver has added your additional information, take back the device again for a final review of the report.
Once you are happy the report confirms the condition of your car, press the tick to continue.
Sign off
The last step is to enter your name and email address and to sign for the vehicle.
Once you have signed, the driver won’t be able to add any details, so please do make sure you’re completely happy with the report before signing for your car.
On rare occasions paperwork is used. If so, a copy will be left with you for your records.
Your Proof of Delivery
To make things as easy as possible for you, your Proof of Delivery report will be immediately available to view on the mfldirectDelivery tracker.
You can reach this through your purchase history.